Payments
If you suspect that you've fallen victim to fraud, here's what you should do:
Contact Customer Service: Please get in touch with our customer service immediately and provide as many details as possible. We are here to help and will assist you in addressing the situation.
If you forgot to include your discount code in your order, don't worry!
We can add it for you. Just follow these steps: Contact Us: Reach out to our customer service and provide your order number along with the discount code you'd like to apply. We'll be happy to assist you in adding it to your order.
Order Changes
Once your order has been placed and entered into our system, we regret to inform you that we cannot make any modifications or additions. We recommend reviewing your order carefully before completing the purchase to ensure it meets your requirements.
Order Placement Issues
If you encounter difficulties while placing an order, our dedicated customer care agents are ready to assist you. Visit our "Contact Us" section for more information on how to reach us, or send an email to info@hatmanco.com for prompt assistance.
Order Confirmation
Upon successfully placing an order, you will receive a confirmation email containing the details of your purchase. If you do not receive this confirmation within 24 hours, please check your spam folder. If the confirmation is still missing, feel free to contact us for further assistance.
Order Cancellation
If you've received an email notifying you of the cancellation of your order, it is likely due to an issue with your payment method. Rest assured that we have not deducted any funds from your account. Payment is only processed once your order is confirmed and sent to our warehouse. However, it may take up to 10 working days for your bank or card issuer to release the reserved funds back to you.
Shipping
Here's what you need to know about our shipping: Shipping Costs: We offer worldwide shipping through carriers like FedEx, UPS, and local firms. Shipping to the EU and USA is free, while the rest of the world enjoys discounted rates.
Refunds and Returns
We accept returns within 14 days of receiving our product. To initiate a return, contact info@hatmanco.com for return labels within Sweden or information on international returns. Please return the product unused and ensure that all labels and original packaging remain intact. Refunds will be processed directly to the source of payment. Note that shipping costs will not be refunded for returns (including original shipping and return shipping costs). Purchased items can be exchanged for a different size and/or color, subject to stock availability, and we'll send them to you without additional shipping charges. Sale items can be exchanged but are not eligible for returns.
Lost Orders
If you're waiting for your order and it hasn't arrived, it may not be lost. Please wait for at least ten business days. If your order still hasn't reached you, contact us at info@hatmanco.com, and we'll assist you further.
Have More Questions?
If you have additional questions or need further assistance, don't hesitate to contact us at info@hatmanco.com. We typically respond within 24 hours and are here to help with any inquiries you may have.